Download Help
1. I downloaded the file, but I don't know where it went on my computer. Can you help me?
The download location for computer is a setting that you can change, so we won't be able to tell you where the file is. You will need to search for the file. We have conveniently named all of our files to include the author name and the title of the media in the filename, so you can search your computer for that file.
-Windows Users: Right click on the start menu, then select search. You can search for the file here.
-Macintosh Users: Click on the spotlight in the top right, then search for the title to locate it on your computer.
2. I right click on the download button to save the file to my computer, and a blank document appears on my desktop, or a document with gibberish. What am I doing wrong?
You are unable to right click and save the file to the desktop, this will create a blank or unreadable document. You will need to click on the download button, and it will redirect you to your download.
3. What is a MP3 Download?
MP3 Downloads are digital versions of our voice audio recordings. They are a great alternative to purchasing pre-recorded versions of our products, especially the individual that is familiar with the concepts of downloading files, media players and optionally burning audio CDs. When purchased the download is immediately available for you do download and listen without having to wait for shipping.
4. Why are MP3 Downloads less expensive?
MP3 Downloads are less expensive because the do not require us to stock a physical packaged product. The system requires no shipping, manufacturing or handling on our part, so we are able to make them available at a much lower price.
5. What are the system requirements?
Macintosh
Mac OS X (10.1.5) or later
128 MB Ram
10 GB Hard Drive (larger drives are optimal)
400 Mhz G3 processor or faster
Cable modem or DSL (optimal, dial-up modems can be used)
iTunes (recommended), or other media player capable of playing MP3's
CD-RW Drive (for burning CDs)
Windows
Windows 98SE, 2000, ME, XP, or later
128 MB Ram
10 GB Hard Drive (larger drives are optimal)
500 Mhz processor or faster
Cable modem or DSL (optimal, dial-up modems can be used)
iTunes (recommended) or other media player capable of playing MP3's
CD-RW Drive (for burning CDs)
6. Why are there 2 versions of my download?
By default we encode all speech audio at 48kbps. However, we felt the need to make another version available at 24kbps to accomodate to dial-up customers or people with a slower internet connection.
7. What is the difference between 24kbps and 48kbps?
The only difference between 24kbps and 48kbps is audio quality (48kbps is double the quality). If you have the time, it is recommended to download the 48kbps version for optimum listening.
